About OneCallClaims
We\'re an independent claim management service helping not-at-fault Melbourne drivers navigate the aftermath of car accidents.
Our Story
When you\'re in a car accident that wasn\'t your fault, you shouldn\'t have to spend hours on the phone to insurers, dealing with paperwork, and figuring out how to get back on the road.
That\'s why OneCallClaims exists. We take on the administrative burden of not-at-fault claims, managing the communications, coordinating repairs, and arranging replacement vehicles—so you can focus on what matters.
Based in Melbourne, we understand the local area, local repairers, and the challenges Melbourne drivers face. We\'re not a faceless national call centre—we\'re a local team committed to helping our community.
What We Stand For
Transparency First
We believe you should always understand what's happening with your claim. No hidden fees, no confusing jargon, no surprises.
Genuine Care
Behind every claim is a person dealing with the stress of an accident. We treat everyone with respect and empathy.
Honest Assessment
If we can't help you, we'll tell you straight away. We'd rather be honest than take on cases where we can't deliver.
What We Are
- • An independent claim management service
- • Specialists in not-at-fault property damage
- • A Melbourne-based team
- • Committed to transparency and clear communication
- • Here to reduce your stress, not add to it
What We\'re Not
- • Not an insurance company
- • Not a law firm (we don\'t give legal advice)
- • Not a substitute for your own insurer
- • Not handling personal injury claims
- • Not going to pressure you or use scare tactics
Ready to work with us?
Check your eligibility or give us a call to discuss your situation.