Not at fault in a car accident?We handle everything.
Free replacement vehicle. Quality repairs. We deal with the at-fault insurer.No cost to eligible drivers. Zero stress.
Trusted by Melbourne drivers recovering from not-at-fault accidents
Are You Eligible?
Answer 4 quick questions to find out if we can help. No personal details required.
Were you NOT at fault in the accident?
The other driver caused the accident or was primarily responsible.
Eligibility depends on your specific circumstances. This is a preliminary check only.
How It Works
Five simple steps from accident to resolution
Check Eligibility
Answer 4 quick questions to see if you qualify. Takes 30 seconds.
We Call You
Our team reviews your case and calls within 2 hours to discuss options.
Replacement Vehicle
If eligible, we deliver a replacement vehicle to keep you mobile.
Car Repaired
We coordinate quality repairs at a licensed repairer of your choice.
Claim Resolved
We recover costs from the at-fault insurer. You pay nothing out of pocket.
Our Services
Everything you need to get back on the road after a not-at-fault accident
Replacement Vehicle
Drive a like-for-like vehicle while yours is off the road. No upfront cost for eligible claims.
- Door-to-door delivery
- Similar class vehicle
- No upfront payment
Repairs Management
Quality repairs coordinated through our trusted network. You choose the repairer.
- Licensed repairers
- Lifetime workmanship guarantee
- Progress updates
Claims Handling
We deal with the at-fault insurer so you don't have to. One point of contact throughout.
- Insurer negotiations
- Paperwork handled
- Regular updates
Towing & Storage
Accident scene or breakdown towing arranged. Secure storage until repairs begin.
- 24/7 availability
- Secure storage facilities
- Cost recovery included
What you\'ll need
Have these ready to speed up your claim
- Other driver's registration number
- Other driver's name and contact details (if available)
- Photos of the damage and accident scene
- Your vehicle details (make, model, year)
- Date, time, and location of the accident
When we can\'t help
We\'re honest about our limitations
- You were at fault in the accident
- Single vehicle accident (no other driver)
- Hit and run where the other driver wasn't identified
- Personal injury claims (we only handle property damage)
- Accidents outside Victoria
Not sure if we can help? Take our eligibility check anyway—we\'ll let you know.
What Our Clients Say
Real feedback from Melbourne drivers we\'ve helped
"After someone rear-ended my car, I was dreading all the phone calls and paperwork. OneCallClaims handled everything professionally and kept me informed throughout. My car was fixed in under two weeks and I had a replacement vehicle the whole time."
J. Thompson
South Yarra
"What I appreciated most was the transparency. They explained my options clearly, including what could happen if things didn't go smoothly. Fortunately, the claim was straightforward and I didn't pay a cent."
M. Chen
Box Hill
"I was worried because my English isn't perfect, but the team was patient and made sure I understood everything before signing any documents. They even called me with updates, which I really appreciated."
S. Patel
Dandenong
Important Information
OneCallClaims is an independent claim management service. We are not an insurer and we do not provide legal advice. You may be able to claim directly with the at-fault driver\'s insurer without our assistance. If you have comprehensive insurance, we encourage you to also notify your insurer about the accident. Recovery from the at-fault party is not guaranteed—eligibility criteria apply. Please read our fee and risk disclosure for full details.
Ready to get back on the road?
Check your eligibility in 30 seconds. No obligation, no pressure—just honest advice about your options.
Available 24/7 for emergency assistance • Response within 2 business hours